Air New Zealand Help & Customer Support ? Get-Help
Manage your flight booking
You can make many changes to your flight details online:
Check to see if your booking has been held in credit
View, change and cancel your bookings
Add an extra bag or two to your baggage allowance
Choose your seat
Order or change your special meal
Request a copy of your electronic ticket
Confirm your contact details so we can keep you updated
All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)You can ask Oscar to:
Resend my booking confirmation
Confirm my seat selection
Confirm my special meal
Confirm my baggage allowance
Check my Airpoints™ balance
Order a replacement Airpoints card
Confirm my special assistance
Reset my password
Check my credit balance
And there's plenty of more ways he can help.
If your query is complex and needs the human touch, Oscar can connect you with one of our customer care team.
Pro-tip: Sign in to the website for the best Oscar and live chat experience.
Other contact options
Phone bookings & enquiries
Sales, reservations & enquiries
Toll free (from within USA): 1-959-251-7611 OR 1 800 921 2308
Calling from overseas
TTY relay callers
See our TTY relay callers instructions for further detail on this service
Online booking help
Toll free (from within USA): 1-959-251-7611 OR 1 800 921 2308
Airpoints enquiries
Toll free (from within USA): 1-959-251-7611 OR 1 800 921 2308
Additional phone numbers
Please have these things handy when you call our contact centre
Your booking reference. Where do I find this?
The family name used for the original booking.
Your Airpoints number if you have an Airpoints related enquiry.
Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details.
To access your booking online, it must:
Be electronically ticketed – paper tickets will not be accessible
Have 9 or fewer travellers
Not have been made as an international "multi-city" booking
Contact our Special